09 - 10 May, 2012, DoubleTree by Hilton West End, London
Want to save £1300 on your ticket?
Limited £199 tickets available to utility companies. Find out more
Download the CEM Utilities Conference Brochure
Visit the Customer Experience for Utilities Media Centre for free access to multi-disciplinary podcasts, Q&As, articles and other useful resources on customer experience, including:.
Podcasts
Articles
Whitepapers
Sponsored Content
Become a Customer Management IQ Member and receive our weekly newsletter!
Learn more about sponsor & exhibit opportunities
Mark Your Calendar
Tell a Colleague
In these current competitive times, customer acquisition and retention is top priority for utility companies across Europe. When it is so easy for consumers to switch between suppliers, utility companies have to do all they can to enhance their customers’ experience to encourage brand loyalty.
Customer Experience Management for Utilities 2012 (CEMU) unites – for the first time ever – 20+ world-class speakers from the utilities sector (including British Gas, Thames Water), cross-industry leading organisations (Telefonica (O2), Citigroup) and regulators (OFGEM, OFWAT), in a brand new highly interactive forum.
See for yourself – download the CEMU 2012 Programme
The information in this infographic is taken from a survey conducted in October 2011. Through our network of 20,000+ strategic customer management decision-makers, we surveyed global and regional heads from leading global brands to find out what goes into the decision-making process when selecting suppliers for customer service and contact centre products and services.
Download Infographic
In preparation for Customer Management iQ’ Customer Experience Management for the Utilities 2012, over 50 industry specialists completed the survey with aim of assessing the current trends regarding customer experience, service or loyalty in the utilities sector.
Download the full survey report now.
"Having the right mindset from the very first contact is hugely important - being tuned in to whatever the customer might want to converse about is really important. We've transformed our systems and our processes but obviously that means nothing without our staff having the right attitude and having the will to really work on behalf of the customer."
Martin Neat, Head of Customer Contact at National Grid
Hear/Read Interview
The Customer Experience Management for Utilities Europe 2012 summit is the only event in Europe which brings together senior customer experience executives from the utilities supply sector, best-in-category external industry leaders and the industry regulators to define how to maximize customer satisfaction in this highly regulated area.
With a pan-European reach, this event will help you to:
The summit agenda is now available: download your copy here
We know that it’s difficult to directly transfer some of the most inspiring strategies implemented by companies outside of the utilities sector because of the unique regulations and restrictions that this sector has.
That’s why each day has an afternoon of Interactive Workgroups – structured group peer-to-peer discussions led by industry experts that will allow you to digest the plenary sessions from each morning, extract the most relevant key points and discuss how to apply them practically to your own customer experience strategy.
» See Day 1 Interactive Workgroups
» See Day 2 Interactive Workgroups
“Very inspiring and provided me with useful information from different areas”
“The event was very valuable in being able to discuss theoretical and practical best practice about improving the customer experience”
Speaker Opportunities
For speaker opportunities, please contact Arran Oakes, Conference Director at arran.oakes@iqpc.co.uk.
Sponsor & Exhibition Opportunities
For sponsor & exhibition opportunities, please contact Richard Powel, Sponsorship Manager at sponsorship@iqpc.co.uk.
Media Partner Opportunities
For media partner opportunities, please contact Rosa Cortez, Marketing Manager at jj.xuehan@iqpc.co.uk.
[ Register Now ]